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Q&A | Shipping | Returns

Shipping & Delivery

Do you offer international shipping?
Yes, we provide complimentary worldwide shipping on all orders.How long does delivery take?
Delivery times vary by location. Orders typically arrive within 5–10 business days in Europe and 10–20 business days for international destinations.Will I receive tracking information?
Yes, once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.What if my order hasn’t arrived?
If your order is delayed beyond the estimated timeframe, please contact us with your order details and we will assist you promptly.Delivery Responsibility
Once tracking information is provided, it is the customer’s responsibility to monitor the shipment and ensure successful delivery. This includes being available to receive the package or arranging collection with the carrier if necessary.Unclaimed or Returned Packages
If a package is returned due to failed delivery attempts or lack of collection, any associated costs will be the responsibility of the customer. While we will do our best to assist, we cannot guarantee that all unclaimed packages will be returned to us by the carrier.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be returned in their original condition, unused, and with all original packaging.How do I start a return?
Contact us with your order number and reason for return. We will guide you through the next steps.Who covers return shipping?
Return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping method.When will I receive my refund?
Once your return is received and approved, your refund will be issued to your original payment method within 5 business days.Do you offer exchanges?
Yes. To exchange an item, simply return the original piece and place a new order for your preferred item.What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 3 days of delivery with photos and details. We will resolve the issue promptly at no additional cost to you.

Account & Privacy

Do I need an account to order?
No, you may checkout as a guest. However, creating an account allows for faster checkout and easy order tracking.Is my personal information secure?
Yes, we use secure encryption to protect your data and ensure your information remains private.Please check for more information on the following link below for our privacy policy and terms of use. Your privacy is our top priority.

• Privacy Policy | Terms Of Use Policy